Frequently Asked Questions
1.Why was my ID rejected?
Our system doesn't accept IDs with 7 digits because we have an age gap of between 18 -60 years beyond that you can’t get a loan with us.
2.Why is my loan declined?
Our system takes into account many factors, including your credit scores, credit history, M-Pesa usage, and other information. We encourage you to ensure you have no outstanding loan with other lenders then reapply after the period stated on the App.
3.How can I apply for the loan?
Download the OkayPesa app from Google Play Store, register your details as required and apply.
support@okaypesa.com
4.How do I repay my OkayPesa loan?
You can repay the loan through the app or M-pesa using our pay bill number 4091029 and your mobile number as the account number.
5.What happens if I overpay my loan?
After reconciliation of all payments, excess funds will be reversed to your M-Pesa account within 7 days.
6.Why is my App not working?
find out if it’s the phone compatibility issue (iPhone not compatible , and any phone with android v5 and below). Check if your Wi-Fi or internet is well connected.